Delivery
All loose teas are packed upon order to ensure that you receive the freshest possible deliveries.
Delivery Times:
- Within Denmark: Usually 1-3 business days. However, delivery times may be longer during particularly busy periods. Please see the current delivery time at the top of our homepage.
- Within Europe: 5-7 business days.
- Outside Europe: 10-12 business days (to the destination country).
Advent Calendar:
Advent calendars are shipped as they are packed, in the order in which we received the orders. Unfortunately, some of the packaging has arrived later than usual due to global shipping challenges. We appreciate your understanding.
Shipping Fees:
- Within Denmark: From only 39 DKK (regardless of quantity).
- Orders over 400 DKK will not incur shipping fees.
- International Shipping: Follows the postal service’s lowest rates.
- VAT is automatically deducted for non-EU countries, Greenland, and the Faroe Islands.
Flex Delivery:
For flex delivery, the customer assumes full responsibility. A.C. Perchs Thehandel cannot replace items lost during flex delivery. Flex delivery is only available for orders paid online.
Parcel and Locker Delivery:
Parcels can only be delivered to a parcel or locker box if you are registered for this service with PostNord. A mobile number and email address must be provided.
EAN Invoices:
We offer EAN invoicing for public institutions. Please ensure all information is entered correctly.
Order Cancellation:
You can cancel your order on the same day it is placed by contacting us directly.
Right of Withdrawal:
You have a 14-day right of withdrawal from the day you receive the item, for all products that are not food items, provided they are returned unopened and unused.
We look forward to sending you a wonderful cup of tea.
Best regards,
A.C. Perchs Thehandel
CVR 89650410