Terms and Conditions

We want all our customers to have a good experience when shopping in our online store.
Please read our terms and conditions here.

COMPANY INFORMATION
A.C. Perch’s Thehandel Eftf. ApS
Kronprinsensgade 5, 1114 Copenhagen K
CVR no. 89650410
Telephone: +45 33 15 35 62
E-mail: [email protected]

We are happy to send tea to your home, business address or parcel shop.

The customer is responsible for ensuring that the address details entered are correct.
The tea is packed in special bags to preserve its flavour and aroma and to prevent it from absorbing other scents during transport.

PRICES
All prices in the Danish webshop are stated in DKK.
All prices in the Swedish webshop are stated in SEK.
For all other countries, prices are shown in EUR.
Any delivery costs as well as information regarding VAT, customs duties and taxes will appear in connection with the order.

The customer is responsible for any local taxes, duties and customs charges levied in the recipient country, with the exception of the USA, where customs duties and taxes will appear on the invoice.

SHIPPING AND DISPATCH
For delivery within Denmark, we offer free shipping on orders over DKK 399. For orders below DKK 399, shipping starts from DKK 39.
For international delivery, shipping is calculated at checkout according to current shipping rates.

DELIVERY
All loose teas are packed upon ordering in order to ensure the freshest possible delivery.
To Denmark: Delivery time is normally 1–3 business days, but it may be longer during particularly busy periods. Please see the updated delivery time at the top of the front page. Delivery times are indicative only.
To Europe: Normally 5–7 business days.

Outside Europe: Normally 10–12 business days.
We reserve the right for any typographical errors, price changes and sold-out items, as well as delivery errors by PostNord and GLS.

Flex delivery
If you choose flex delivery/delivery without signature, the risk for the goods passes when the carrier has delivered the parcel to the agreed location. A.C. Perch’s Thehandel cannot therefore be held liable for loss or damage after this point.

PLEASE NOTE: PARCEL LOCKER – You can only use a parcel locker if you are registered for this service with PostNord. A mobile number and e-mail address must be provided.

EAN INVOICE
We use EAN invoicing for public institutions. Please make sure that all information is entered correctly.

CANCELLATION
The order may be cancelled by contacting us as soon as possible and, as a general rule, only as long as the order has not yet been packed or dispatched.

RIGHT TO COMPLAIN
A 2-year right to complain is granted in accordance with the Danish Sale of Goods Act. The right to complain covers defects and faults that were present at the time of delivery. It does not cover faults, damage or wear caused by incorrect use, lack of maintenance or ordinary wear and tear.
If you wish to make a complaint about an item, please contact us as soon as possible at [email protected].

RIGHT OF WITHDRAWAL AND RETURNS
The buyer has a 14-day right of withdrawal for goods purchased online, with the exception of food products, and this applies from the day the goods are received. The withdrawal period includes all calendar days. If the deadline expires on a Saturday, Sunday or public holiday, it is extended until the next business day.

We do not accept returns of food products. This applies, among other things, to tea, chocolate, cakes and marmalades. There is no right of withdrawal for food products purchased online, including goods that deteriorate quickly, as well as sealed food products which, for health protection or hygiene reasons, are not suitable for return.

If you wish to withdraw from your purchase, you must give us clear notice of this before the withdrawal period expires. The withdrawal period is considered met if the notice of withdrawal has been sent before the deadline expires. The buyer bears the burden of proof that the withdrawal was made in due time, and the notice should be sent in writing to [email protected]. The buyer is responsible for the cost of return shipping.

Return address:
A.C. Perch’s Thehandel Eftf. ApS
Stamholmen 165B
2650 Hvidovre
E-mail: [email protected]

UNCLAIMED PARCELS
The customer is responsible for collecting the parcel within the carrier’s collection deadline. If a parcel is not collected and is returned to us, the following applies:
Food products are generally not refunded, as they cannot be resold after return.
In the event of returned unclaimed parcels, the following will be deducted:

– the actual shipping costs incurred for sending the parcel
– any return shipping costs charged by the carrier
– a possible administration and handling fee of DKK 15

PAYMENT TERMS
Payment can be made by credit/debit card and MobilePay. We will only charge your account once the order has been shipped.

GIFT CARDS
Our gift cards are valid for 3 years from the date of issue. Gift cards can be used online as well as in our stores and tea rooms in Copenhagen, Odense and Aarhus. Gift cards cannot be used in our store at CPH Airport.

PRIVACY POLICY
When you shop at perchs.dk, we process your personal data in accordance with our privacy policy.
You can read more about our use of cookies in our cookie policy at perchs.dk.

COMPLAINT OPTIONS
If, as a consumer, you wish to complain about your purchase, please contact us at [email protected]. If we are unable to find a solution, you may submit a complaint to Nævnenes Hus via the Complaints Portal.

BUSINESS SALES ON CREDIT
Title to the goods remains with us until payment has been made in full.

We look forward to sending you a good cup of tea.

Kind regards,
A.C. Perch’s Thehandel Eftf. ApS